Terms and Conditions

1. Intellectual Property (IP) Laserite Ltd, registered in England with company number 3136255, also trading as Lotus Laser Systems (hereafter referred to as ‘Laserite’, ‘our’, or ‘we’), reserves all rights to our Intellectual Property (IP). This includes but is not limited to brands, trading names, logos, proprietary user guides, manuals, equipment design, website design, brochure design (in both printed and electronic formats), designs protected under registered trademarks, copyrights, or licenses, system modifications or accessories, software, educational and other training schemes, production methods, or any other proprietary operational processes and confidential information. None of these may be used, copied, modified, or distributed in any manner without our written consent. We will vigorously defend our IP rights to the fullest extent under UK and International law.

2. Conditions of Purchase Unless confirmed otherwise in writing on an order-by-order basis, we do not accept conditions of purchase including the verification of pricing for Purchase Orders.

3. Pricing Validity All prices are as per our current price list and are valid for 30 days unless otherwise advised under a specific separate written quotation or contract. Our prices are subject to external factors beyond our control, such as currency exchange rates and third-party vendor pricing for parts/software incorporated into our products/processes.

4. Currency and VAT Unless otherwise quoted/invoiced on a special case basis, all prices are in £Sterling (GBP), ex-works Laserite, plus VAT where applicable.

5. Pro-forma Basis for New and Non-UK Accounts All new and non-UK accounts are supplied on a pro-forma basis. Orders will not be processed without receipt and clearance of full payment.

6. Credit Terms Approved credit accounts are accepted under the following terms unless agreed otherwise in writing: Payment by the end of the month following 30 days from the invoice date.

7. Late Payment Charges Overdue amounts beyond 14 days of the invoice date will incur interest charges at the UK Base Rate plus 3% per month, calculated daily until all outstanding amounts (including costs/charges) are paid in full. Notice of this clause being invoked will incur a £40 admin charge per overdue invoice.

8. Account Suspension Accounts trading 90 days beyond agreed credit terms will be automatically suspended without prior notice, with conditions #9 and #10 applied.

9. Seizure of Stock We reserve the right to seize stock at our premises to hold in lieu of outstanding amounts until such amounts and any associated charges are cleared.

10. Retention of Title All items including but not limited to goods, parts, products, equipment, software, and other materials supplied by Laserite remain the property of Laserite until payment is received in full. In cases of non-payment, we reserve the right to retrieve any items we hold title to and charge for any associated retrieval costs.

11. Specification and Price Changes We reserve the right to alter and/or change any specification and/or prices for any services, systems, or products we supply without prior notice.

12. Claims for Damaged Goods All claims for damaged goods during transit, short or incorrect delivery must be notified in writing and received by Laserite within 7 working days of dispatch. Claims received after this time will not be accepted.

13. Payments by Bank Transfer Payments by bank transfer must include all bank and other transfer charges to the payee account.

14. Order Dispatch Instructions Orders requesting dispatch without specific instructions will be held pending further instructions from the purchaser for a maximum of 14 days, after which storage charges may apply.

15. Acceptance of Terms and Conditions All products and/or services are supplied on the understanding that all Laserite trading Terms and Conditions have been read, understood, and accepted.

16. Quotation Scope – Specifications All quotations will outline a complete specification for the package being quoted. Any items not specifically listed within the document are by their omission not included within our quotation.

17. Quotation Scope – Pricing All quotations will outline pricing, including or excluding VAT where appropriate, and show the required deposit and balance amounts. Where applicable, the total amount inclusive of VAT will be the amount payable before any transfer of title can take place.

18. Quotation Duration Unless otherwise stated on the quotation document, the duration of quotations will be for a maximum period of 30 calendar days from the date of issue. After this time, the quotation will expire, and another quotation should be requested.

19. Acceptance of Order Orders are not accepted unless received in the form of an official Purchase Order (PO). The Purchase Order must clearly show the quotation number it relates to, contain any special instructions relative to the purchase, and specify a requested dispatch date and method of freight.

20. Order Confirmation/Acceptance Confirmation will be given by email. Where appropriate, the deposit amount detailed within the quotation must arrive at Laserite within 7 days of receipt of the Purchase Order. Orders are not confirmed as accepted without receipt and clearance of the deposit amount. Should the deposit not arrive within 7 days of receipt of the Purchase Order, it may be necessary to issue another quotation to reflect any changes, such as significant fluctuations in exchange rates.

21. Invoice Pricing After confirming receipt of your order, the invoice will be generated to the prices detailed within our most currently dated official quotation. Verbal advice and all other forms of correspondence relating to pricing, including but not limited to earlier dated quotations, price lists, and emails, should be disregarded. We do not accept pricing as outlined within Purchase Orders. Where credit terms are agreed, the credit period will begin once the system is ready for dispatch.

22. Promotional Pricing/Packages From time to time, we may offer promotional pricing and/or package offers. Such offers will always be limited in scope and availability, have specific additional conditions of sale, and be set within a clearly defined deadline for receipt of orders. Orders for promotional packages/pricing will be accepted on a first-come, first-served basis. Under no circumstances will such promotions be extended beyond the scope and timeframe outlined within the original promotion.

23. System Specification We reserve the right, entirely at our discretion, to alter any aspect of the system prior to delivery, including but not limited to components, software, features, colours, shape, and design, with an equivalent equal or greater in performance/value than the original.

24. Delivery Dates Stated delivery dates are estimated dates that can be affected by circumstances beyond our control. Laserite cannot be held responsible and does not accept any liability for delivery delays.

25. Delayed Delivery Where dispatch is delayed for reasons specific to the customer, the system will be stored for up to two weeks beyond the original delivery date. After this time, additional charges will apply, including but not limited to storage, handling, and re-packaging. Additionally, after four weeks’ delay, a charge of the Bank of England Base Rate plus 3% per month (charged daily) will apply to the total invoice value.

26. Pre-Installation Guide (PIG) For UK installations only, upon receipt of the official purchase order and deposit, the customer will be issued the Pre-Installation Guide (PIG), which details all necessary resources, environment, and site preparation requirements ahead of the system’s arrival. The PIG contains a declaration of acceptance and understanding that must be signed by an authorised person on behalf of the customer. Delivery of the system will not commence without receipt of the signed PIG declaration.

27. Binding Nature of PIG Acceptance of the PIG is binding and an important part of the contract of sale. Additional charges, potentially significant, may apply if the terms of the PIG are not adhered to.

28. Insurance Upon delivery of the system, after removal from the delivery vehicle, insurance of the entire consignment on an ‘all-risks’ basis is the customer’s responsibility.

29. Warranty Scope The scope of the warranty for each product will be provided at the point of invoice on an individual basis for each sale.

30. Warranty Conditions Warranty conditions are specific to each installation and will be outlined in the warranty document provided at the point of invoice. Failure to adhere to the warranty conditions will render the warranty void.

31. WEEE Directive Under the Waste Electrical and Electronic Equipment (WEEE) directive, Laserite Ltd, with WEEE registration number RM07836, informs customers that at the end of its working life, or in any other circumstances where the equipment is no longer required, it is the customer’s responsibility to dispose of the equipment responsibly and in line with WEEE directives at the time of disposal. Laserite Ltd accepts no liability or responsibility for any costs of such disposal.

32. Disclaimer Within the scope of English law, Laserite, its employees, and authorised representatives will not be liable for loss of profit, data, or information of any kind, or for any special, collateral, incidental, consequential, indirect, punitive, or any other type of damages, for any personal injury or damage to property in connection with or arising out of the execution of any support/operation advice/instructions and/or supply of any product and/or services. By operating our equipment and/or performing the procedures within our support resources, the user warrants and agrees to follow all instructions explicitly, without deviation or adaptation, to be competent and capable of the entire process, to adhere to all appropriate safety measures, and to have the permission of the equipment owner to carry out operation/maintenance/support procedures. Both the user and the user’s employer acknowledge the risks of damage to property and serious personal injury associated with the operation/maintenance of this equipment and absolve Laserite Ltd, our Directors, staff, and authorised agents of any and all claims of liability arising out of accident or error or any other consequential loss or damage as a result of operating/maintaining this equipment.

33. Contractual Responsibility Except in cases of malice or gross negligence, the Supplier shall not be liable for damage to people or property resulting from the use of the product supplied. Liability shall not extend to indirect, unforeseeable damage or any damage outside the product’s guarantee scope.

34. Enhancements The Supplier reserves the right to make technical and/or aesthetic enhancements to products that improve the safety and operability of the goods supplied without altering their essential characteristics and usability as per the specifications on which the Order is based. Such discrepancies shall not result in the right to terminate the supply contract.

35. Confidentiality The Purchaser agrees to treat all information or technical data on the products purchased, their function or use, and all administrative or commercial information relating to the sale of the said goods (price, payment, and guarantee terms) as confidential. This obligation lasts for the entire duration of the contractual relationship and a further three years after delivery of the last supply of each product.

36. Industrial and Intellectual Property Rights The purchase and use of the products do not transfer any industrial or intellectual property rights to the Purchaser. These rights remain with the Supplier.

37. Jurisdiction and Competent Courts This supply contract falls under the jurisdiction of the UK courts and is governed by UK law.

38. Personal Data Protection Notice Laserite Ltd shall process the Customer’s data electronically and/or manually, in accordance with the principles of lawfulness and fairness and in compliance with UK GDPR and EU Regulation 2016/679 (GDPR). The data may be used by Laserite Ltd, directly or via trusted third-party service providers (banks, credit institutions, insurance companies, administrative/IT management companies, debt collection agencies, lawyers, etc.), as Data Controllers or Data Supervisors for fulfilling legal requirements, including accounting, tax obligations, and contractual obligations. The customer has the right to know the nature of the personal data processed, to request its completion, rectification, or erasure by contacting Laserite Ltd.

By engaging with Laserite Ltd and using our products/services, you acknowledge and accept these terms and conditions.